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Return Policy

At TechCrave.com we understand that during the course of business there will be some instances where there will be returns. We look to provide our customers with a hassle-free return policy. We do have to adhere to guidelines to make the process flow smoothly. As such, TechCrave.com offers a 30-day return policy on all merchandise based on the following conditions:

Damaged Product Box

If Customer receives damaged box upon delivery, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, the damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify TechCrave.com immediately to arrange for a carrier inspection and a pick up of damaged products. Please notify TechCrave.com Customer Service at customerservice@techcrave.com of damaged products WITHIN THE FIRST 10 DAYS of receipt. Timely receipt of this information is necessary for TechCrave.com to file a damage claim. Damaged merchandise will only be exchanged for the exact same product.

Defective Products

If you have received defective merchandise you must contact TechCrave.com within 30 days for Return/Exchange. After an RMA is issued, we then email or mail you a call tag (Pre-Paid Shipping Label). Defective merchandise will be inspected at the warehouse. We can then issue you a full credit, store credit, or replacement to be redelivered. After 30 days, Customer will have to contact the manufacturer directly, most manufacturers have 1-year warrantees.

Non-Damaged/Defective, and Unopened

If you have non-defective and unopened merchandise within 30 days of original purchase date, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee.

Non-Damaged/Defective, Opened

We will not accept returns on merchandise that has been opened and is not defective.

All return products must have an RMA number or the return will be refused at our warehouse.

To receive an RMA:

Replacement Policy: